FAQs

- DO I HAVE TO PAY FOR CUSTOMS AND DUTIES?
We ship from Australia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. 

- DO YOU ACCEPT RETURNS?
All Mini Marley orders have a 30 day return policy. For a full run down on our returns policy, please see the returns tab on our website.

- WHAT DO I DO IF I RECEIVE AN INCORRECT ITEM?
Please email us at hello@minimarleykids.com with your order number and the style you have incorrectly received. Once we receive your request we will arrange a replacement or refund for you.

- WHAT DO I DO IF I HAVE RECEIVED A FAULTY ITEM?
Please hello@minimarleykids.com with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.


- HOW CAN I USE A GIFT VOUCHER/PROMO CODE?
When you’re ready to checkout and are looking at the items in your cart, click proceed to checkout. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.

- CAN I CHANGE MY ORDER?
Our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment. Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have an urgent change contact our team straight away and we’ll try and assist with any change requirements as once the order has left our premises we are not able to make any changes.

- WHAT IS AFTERPAY?
Afterpay is an interest free payment plan that we offer on all of our Australian orders. Please contact Afterpay to create an account to make a payment for your order via this option.


- WHAT PAYMENT METHODS ARE ACCEPTED?
We are currently accepting the below methods as payment:

  • Visa 
  • Mastercard
  • Amex
  • Paypal
  • Afterpay
  • MINI MARLEY Gift Voucher

 



For another other questions or queries, please contact hello@minimarleykids.com and we will endeavour to answer any requests.